Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Shipping times vary based on your location and the selected shipping method, but most orders arrive within 5–10 business days.
You can create an account by clicking the “Sign Up” or “Create Account” button at the top of our website. Simply enter your name, email, and a secure password to get started.
To update your shipping address, log into your account and go to Account Settings > Addresses. If your order has already been placed, please contact us immediately at [email protected] for assistance.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment online.
No. For your security, we do not store credit card details on our servers. All payments are processed through a secure, encrypted payment gateway.
Yes, sales tax is applied to orders where required by law. The applicable amount will be calculated and displayed at checkout.
We ship to many countries worldwide. Shipping availability and fees will be calculated at checkout based on your delivery address.
Whenever possible, we ship items together. However, depending on availability and shipping logistics, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
You may return eligible items within 30 days of delivery, provided they are unused, in original condition, and in the original packaging. Please review our full Refund and Returns Policy or contact us at [email protected] for details.
We’re sorry for the inconvenience. Please email us at [email protected] with your order number, and we’ll arrange for the correct item to be shipped to you.
If your order was damaged during shipping, please take photos of the damage and contact us immediately at [email protected]. We’ll assist you with a replacement or refund.
Once your return request is approved, we’ll provide you with the return shipping address and instructions via email.
You can reach our support team by emailing [email protected]. Our team is available Monday–Friday to assist with your questions.
If you made a mistake when entering your address, please contact us immediately at [email protected]. If your order has not yet shipped, we can update the address. If it has shipped, we’ll work with the carrier to try to resolve the issue.
We process orders quickly, but if you need to make changes or cancel an order, please contact us within 24 hours of placing your order. After this time, changes may not be possible.
Yes, certain items are available for pre-order. If an item is sold out but open for pre-orders, this option will be displayed on the product page along with an estimated shipping date.