At Thermo Scientific, we are committed to providing our customers with high-quality products and excellent service. If you are not fully satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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Certain products, such as consumables, customized items, or perishable goods, may not be eligible for return.
To initiate a return, please contact us at [email protected] with your order number and details of the product you wish to return.
Refunds
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Once we receive and inspect your return, we will notify you regarding the status of your refund.
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Approved refunds will be processed back to your original method of payment within 5–10 business days, depending on your payment provider.
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Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Shipping for Returns
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Customers are responsible for paying the shipping costs for returning items, unless the return is due to our error (e.g., defective or incorrect product).
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at: